To retain and grow relationships with small business clients, banks will need to expand their services.

Open API platforms enable banks to integrate third-party services, which can add more value for customers.

Strategic partnerships with fintech firms could help banks achieve diversification in the loan portfolio.

Customer expectations are increasingly shaped by tech firms like Apple and Uber, making it imperative that banks improve the digital experience.

Depositors can move money faster than ever before, so bank leaders should consider creative strategies for holding onto significant clients.