Community banks can gain an edge among small and midsized business clients by using digital platforms to offer more personalized service.

Customer expectations are increasingly shaped by tech firms like Apple and Uber, making it imperative that banks improve the digital experience.

In this episode of Reinventing Banking, a special podcast series brought to you by Bank Director and Microsoft Corp., we speak to Rich Kiel, Managing Director and Head of North American Enterprise Sales at Backbase about how their Engagement Banking Platform can assist bank’s in taking a people-first approach to financial services.

High application abandonment rates cost banks new business and revenue, but there are ways to mitigate these challenges.

Banks should think about how they can expand their own money movement offerings in the ever-changing payments landscape.

Digital account opening processes that offer personalization, context and seamless assistance allow banks to compete more effectively.

Small businesses need financial partners that understand their challenges while being nimble enough to react to changing market dynamics.

Banks have a unique opportunity to explore how they can deliver a more personalized experience for customers.

To help their staff prepare for digital transformation, banks need a deployment strategy that incorporates intuitive learning and technology support.

Banks can use open banking to offer enable fast, innovative, and frictionless digital connections to customers.