Setting standards is a critical challenge for CFPB’s open banking rule.

There are four ways institutions can leverage digital banking solutions to improve customer retention and mitigate silent attrition.

To retain and grow relationships with small business clients, banks will need to expand their services.

How can commercial banks enhance their relationship-driven banking approach with technology and not lose the human touch?

Do banks have a small business blind spot?

Bankers should break out of a “super app” mindset in order to provide a better digital customer experience.

Community banks can gain an edge among small and midsized business clients by using digital platforms to offer more personalized service.

Customer expectations are increasingly shaped by tech firms like Apple and Uber, making it imperative that banks improve the digital experience.

In this episode of Reinventing Banking, a special podcast series brought to you by Bank Director and Microsoft Corp., we speak to Rich Kiel, Managing Director and Head of North American Enterprise Sales at Backbase about how their Engagement Banking Platform can assist bank’s in taking a people-first approach to financial services.

High application abandonment rates cost banks new business and revenue, but there are ways to mitigate these challenges.