In this episode of Reinventing Banking, Nicole Lanza Turner of Accenture discusses the cost of working with outdated, legacy technology and how financial institutions can manage tech debt.

Digital-first banks explore the entire customer journey for ways to incorporate digital elements into physical touchpoints.

Technology that streamlines documentation reduces the maintenance costs associated with compliance and leverage a self-service model.

Mobile banking made it easier for deposits to come to banks — and leave.

Banks can add value to monthly account statements, even in a digital-first environment.

Hear from the head of Cloud, Automation, and Integration Services at Wells Fargo to learn new approaches in bank tech strategy.

Banks have an opportunity to transform their digital banking channel from a cost center into a revenue.

Artificial intelligence can eliminate large parts of the manual, repetitive work slowing down banks today.

Closing the disconnect between customers’ digital and traditional phone interactions allows banks to increase efficiencies while creating a better experience.

To drive greater revenue via digital channels, bankers could invest in data and platforms that will provide flexibility in the future.