Fifth Third Bancorp has about a dozen partnerships with fintechs at any given time, and the bank has a few rules that help it avoid missteps in choosing which ones to pursue.

Virtual assistants are an increasingly popular customer service tool for banks, but it’s crucial that they offer a seamless experience for better overall satisfaction.

Collaborative banking allows institutions to connect with customer-facing fintechs in a secure, compliant marketplace.

Loyal customers are more profitable while requiring less investments, making retention rate a key area of focus for banks.

Technology is helping bank customers give back.