Some financial institutions are beginning to address hidden technology costs to improve efficiency.

Anthony Sharett, president at Pathward Financial, reflects on the bank’s two decades in banking as a service and discusses how the institution prepares for tech-driven growth.

Artificial intelligence use cases are exploding within banking, even as a majority of respondents in Bank Director’s 2024 Technology Survey said their institution lacked AI use policies.

Measuring return on investment can help financial institutions monitor whether pricey technology is fulfilling its purpose — but in a recent survey, many report not doing it.

Bank Director’s 2024 Technology Survey gauges how bank leaders are thinking about strategy and resources, emerging technologies and fraud.