Data can be key to a bank’s success — or it can hinder the customer experience, create compliance vulnerabilities or distract employees.

Loyal customers are more profitable while requiring less investments, making retention rate a key area of focus for banks.

To launch truly impactful products and services, banks must first understand who their customers are and where gaps exist.

Traditional credit scoring can be improved, but creating a new model on how to calculate and predict high-performing loans is no small feat.

Banks have to address the shortcomings of traditional credit scoring and make sense of an increasingly complicated borrower picture.