Banks will need to layer specific digital tools on top of the real-time payment network rails to create exciting customer experiences.

It’s important that community banks begin formulating a strategy around data to leverage it to support customers and internal decision making.

Depositors can move money faster than ever before, so bank leaders should consider creative strategies for holding onto significant clients.

The cost of banks not moving toward operational excellence could be a loss of market share, more customer churn and a higher rate of staff attrition.

Banks can add value to monthly account statements, even in a digital-first environment.