How one bank challenged the traditional approach to strategic planning to develop a plan for digital growth.

Last October, I journeyed to Austin, Texas, to watch my first Formula One race. Netflix’s wildly popular “Formula 1: Drive to Survive” drew me in.

Investing in technology allows banks to build long-term resilience, increase deposit growth and adapt to rapidly changing and challenging macro environments.

Data can be key to a bank’s success — or it can hinder the customer experience, create compliance vulnerabilities or distract employees.

Loyal customers are more profitable while requiring less investments, making retention rate a key area of focus for banks.