Many financial institutions pay a flat subscription fee for artificial intelligence services, but more advanced features are becoming subject to costly charges based on the use of AI tokens.

Many banks and credit unions opting to use Microsoft’s generative AI tool are seeing productivity gains, but experts say they can go further.

Some banks and credit unions are partnering with their vendors to pilot and implement AI solutions that promise to level the playing field with larger banks.

The most-read articles of the year show banks and credit unions are very interested in the latest developments on artificial intelligence, its use cases and the regulations and laws governing the technology.