Bank executives should keep these key considerations in mind when conducting diligence on potential fintech partners.

Leveraging capabilities like digital customer service can enhance the customer and employee experience while diminishing the risk of complacency.

Technology could help banks show a proactive interest and care for customers who have — or run the risk of — defaulting on their loans.

Banks can deepen customer relationships and grow their business by embedding financial services through banking as a service.

A bank can become paralyzed by too much data, bad data or siloed data.