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Real World Use Cases for AI Agents

March 17, 2026

By Christopher Jackson

Banks looking to create efficiencies might consider agentic artificial intelligence, a type of emerging AI. Whereas generative AI can create content and perform tasks based on user prompts, autonomous AI agents can anticipate the next best action needed to solve a specific problem and follow through on that action. Christopher Jackson, industry strategy and marketing lead for financial services at Creatio, discusses some of those specific agent use cases and how banks can measure their impact.

Topics discussed include: 

  • Practical Use Cases
  • Preparing for Implementation
  • Emphasizing Governance
  • Measuring Performance
Christopher Jackson is an accomplished Enterprise & Solutions Architect, Manager, and Consultant with extensive experience driving digital transformation in financial services and SaaS environments. He specializes in leveraging AI, intelligent agents, and no-code platforms such as Creatio to optimize banking, lending, and risk management operations. Christopher brings deep expertise in consulting, financial software implementation, process automation, and client-focused solutions, enabling organizations to accelerate innovation while maintaining regulatory compliance. A skilled program and project manager, he combines strategic insight with hands-on technical knowledge to design scalable, efficient systems that empower teams and enhance customer experiences. Christopher holds an MBA from Vanderbilt University and a Bachelor of Science in Economics and Finance from the University of Alabama.

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