To retain and grow relationships with small business clients, banks will need to expand their services.

In this episode of Reinventing Banking, host Kiah Lau Haslett and guest Peter Davey, a venture partner at community bank consortium Alloy Labs, talk about the challenges and opportunities of instant payments.

Digital-first banks explore the entire customer journey for ways to incorporate digital elements into physical touchpoints.

Open API platforms enable banks to integrate third-party services, which can add more value for customers.

Banks could potentially transform the platform banking game by becoming providers and enablers and displacing intermediaries.