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Customer Engagement

Innovation Spotlight: First Internet Bank

David Becker, President and CEO Before he understood banking, David Becker understood technology and its ability to shape the customer experience. Highly attuned to how people would want to bank in the future, Becker started First Internet Bank in 1999, now a $2.4 billion asset institution in Fishers, Indiana. In his 35 years working in […]

Are You Digitally Native—or Just Digitally Naïve?

Your bank’s survival could hinge on how you answer this question. In recent years, we’ve seen a tremendous increase in use of technology. According to a range of surveys, at least one in every three people in developed markets now carries a smartphone. And in the United States alone, smartphones account for more than half […]

Mobile Deposit Penetration Key Indicator of Readiness for Digital Transformation

Banking is being dramatically transformed by digital and mobile technologies. The widespread proliferation of smartphones, with their sophisticated cameras and mobile capture capabilities, creates a valuable opportunity for banks to shift both their retail and commercial customers from the physical banking habits of the past to new, digital channels—which can increase customer loyalty and save […]

Bringing Finance to the Unbanked in India

With about 40 percent of its entire population currently unbanked, India represents a unique challenge for banks and financial institutions looking to expand their services to the country’s consumers. Moreover, around 70 percent of the roughly 1.3 billion people in India live in rural areas, many of which lack reliable infrastructure and are difficult to […]

How Somerset Trust Streamlined New Account Opening with BOLTS

Mobile technology is simplifying banking for consumers in a plethora of areas—from payments to investing. But one area that’s been a sticking point for mobile banking, and is undergoing rapid transformation, is the ability for customers to open a brand-new account using nothing else but their smartphone. The steps required to open a new account […]

Myth-Busting: Data & Analytics is a Big Bank Game

Consumers today are increasingly reliant on having data at their fingertips to make decisions and, most importantly, to simplify their lives. Companies like Amazon and Starbucks have set the gold-star standard when it comes to using analytics to understand customer preferences, as well as simplifying the purchase experience. Now those expectations are carrying into every […]

How NBKC Bank Made Mortgages User Friendly with Roostify

For consumers, getting a mortgage can be a daunting task. Securing a home loan can take weeks (or months) from application to closing, in large part because the process often still requires offline and manual tasks. That’s not an ideal scenario for consumers who want to get in their new home, or for lenders trying […]

Scotiabank Partners with Sensibill to Digitize and Track

It’s tax time again, and for many people across the U.S. and Canada that entails one major headache—organizing and managing receipts. Whether it’s an individual or business, keeping, organizing and categorizing receipts is critical to maximizing tax deductions, not to mention for good general fiscal management purposes. However, one Canadian bank is partnering with a […]

How USAA and Nuance are Helping Millennials Save Money

Serving over 11 million members, USAA has been providing financial services to military members and their families in the United States since 1922. And with baby boomers retiring in increasing numbers, USAA is using fintech innovation to better serve the next generation of millennial service men and women coming through the ranks. According to Moody’s […]

Recognizing How Fintech Companies Are Making Banks Better

While the financial technology sector is still viewed as a source of competition, most fintech companies focus on providing solutions that will ultimately make banks more efficient and profitable. True, some fintech firms do compete head-to-head with banks, but the great majority of them are more interested in partnering with banks in ways that will […]