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Customer Engagement

Bringing Finance to the Unbanked in India

With about 40 percent of its entire population currently unbanked, India represents a unique challenge for banks and financial institutions looking to expand their services to the country’s consumers. Moreover, around 70 percent of the roughly 1.3 billion people in India live in rural areas, many of which lack reliable infrastructure and are difficult to […]

How Somerset Trust Streamlined New Account Opening with BOLTS

Mobile technology is simplifying banking for consumers in a plethora of areas—from payments to investing. But one area that’s been a sticking point for mobile banking, and is undergoing rapid transformation, is the ability for customers to open a brand-new account using nothing else but their smartphone. The steps required to open a new account […]

Myth-Busting: Data & Analytics is a Big Bank Game

Consumers today are increasingly reliant on having data at their fingertips to make decisions and, most importantly, to simplify their lives. Companies like Amazon and Starbucks have set the gold-star standard when it comes to using analytics to understand customer preferences, as well as simplifying the purchase experience. Now those expectations are carrying into every […]

How NBKC Bank Made Mortgages User Friendly with Roostify

For consumers, getting a mortgage can be a daunting task. Securing a home loan can take weeks (or months) from application to closing, in large part because the process often still requires offline and manual tasks. That’s not an ideal scenario for consumers who want to get in their new home, or for lenders trying […]

Scotiabank Partners with Sensibill to Digitize and Track

It’s tax time again, and for many people across the U.S. and Canada that entails one major headache—organizing and managing receipts. Whether it’s an individual or business, keeping, organizing and categorizing receipts is critical to maximizing tax deductions, not to mention for good general fiscal management purposes. However, one Canadian bank is partnering with a […]

How USAA and Nuance are Helping Millennials Save Money

Serving over 11 million members, USAA has been providing financial services to military members and their families in the United States since 1922. And with baby boomers retiring in increasing numbers, USAA is using fintech innovation to better serve the next generation of millennial service men and women coming through the ranks. According to Moody’s […]

Recognizing How Fintech Companies Are Making Banks Better

While the financial technology sector is still viewed as a source of competition, most fintech companies focus on providing solutions that will ultimately make banks more efficient and profitable. True, some fintech firms do compete head-to-head with banks, but the great majority of them are more interested in partnering with banks in ways that will […]

How Community Banks Can Create a Culture of Innovation

Historically, customer convenience has always been the driving factor in choosing a bank. However, the way we define convenience is changing. Previously, it meant the proximity of bank branches to the customer’s daily route. Factors like customer service, product differentiation and knowledge were also important, but usually the more branches a bank had in convenient […]

Improving Workflow Saves Time and Money

Progressive banks add new features and functionalities on a regular basis. Most can attest to a long technology wish list, but bankers and their technology partners must be careful not to lose sight of what’s most important: the employee and customer experience. The multitude of disparate departments, systems and protocols that drive banks can be […]

Digital is in Our DNA

Once your most basic needs in the first two levels of Abraham Maslow’s famous hierarchy of needs have been covered—including food, shelter, security and the like—what do you need then? According to Maslow, the next three levels of need are Belongingness and Love, Esteem and Self-Actualization. All of these needs are fulfilled in one way […]