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Customer Engagement

Digital is in Our DNA

Once your most basic needs in the first two levels of Abraham Maslow’s famous hierarchy of needs have been covered—including food, shelter, security and the like—what do you need then? According to Maslow, the next three levels of need are Belongingness and Love, Esteem and Self-Actualization. All of these needs are fulfilled in one way […]

How Can Your Bank Tap Into the Internet of Things?

The Internet of Things (IoT) has officially moved beyond hype. IoT is now well known and defined—basically putting data-gathering sensors on machines, products and people, and making the data available on the Internet—and companies are already using IoT to drive improvements in operational performance, customer experience and product pricing. Gartner predicts we’ll see 25 billion […]

Data Wars to Dominate 2017

It’s the start of 2017, and many people have already blogged their predictions for the year. I won’t repeat those predictions, as the future isn’t what it used to be, but I do find it interesting to look at the common themes across them all. The standout theme for me is that 2017 is the […]

Three Ways Fintech is Riding the Social Commerce Wave

Consider two of the most prevalent digital trends over the last decade or so: social media and e-commerce. A growing number of users are interacting with companies on social media platforms such as Facebook, Pinterest and Instagram. An increasing number of people are also turning to the internet and e-commerce to purchase virtually any item, […]

Rebuilding Trust Through Technology

After many years in banking, we have heard every kind of criticism leveled at banks by angry consumers and politically inspired public servants. Most recently, Wells Fargo & Co.’s cross-sell scandal threw another log on the fire of contempt that many consumers have for banks. Despite a few very bad ethical lapses, it is always […]

Blockchain Makes Digital ID a Reality

The concept of identity has not kept pace in a world of accelerated digitization and data. Nowhere is that more apparent than the cost and friction involved in answering three basic questions simply to engage in commerce: Are you who you say you are? Do you have the mandate you say you have? Can I […]

On Your Mark….Loans Approved!

Scene 1: Adam approaches a reputed bank in his city to get a quick loan to expand his restaurant. A month later, he is still waiting for a green light. Adam tries his luck with a marketplace lender, and his application is cleared in minutes. The money is wired to his account in no time […]

How Will Fintech Innovation Scale?

There is a lively debate in the fintech ecosystem about which firms will be able to scale fintech innovation and how they will do that. Will fintechs scale through organic growth and acquisitions or will they partner with more established providers?  Three models are currently being discussed when pundits and the companies themselves attempt to […]

The Robots Are Coming!

Actually, to some degree they are already here. Today we can buy robots to do simple tasks around the home, and we increasingly see industry turning to robotics to perform functions that were once done by humans. Robots are faster, more efficient, do not take coffee breaks and are not concerned with work/life balance. They […]

To Buy or to Build: Why the Old Argument is Changing

When it comes to better meeting the needs of their customers, employees and shareholders, many banks see an upgrade to their existing technology as a starting point. I meet with banks around the globe, and the key issue many of them are debating is whether to build the software themselves or buy an existing solution […]